Internet is down for the second time in 4 days. Modems are usually offered by your internet provider for a monthly fee. I didn't even know what model number I had. Along with our in-house experts, our team analyzes thousands of product reviews from the most trusted websites. I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. (valid at GoNift.com). If thats the case, you can either look into getting a new ISP or buy a new modem. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. When an ISP gets a firmware update for a specific modem, they have to check and test it. This doesnt mean you shouldnt pay attention to your modems firmware. Old modems do hold up the speeds for the entire building. I just hope Comcast fixes this. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. Copyright 2023 Heavy, Inc. All rights reserved. Our community is your official source on Reddit for help with Xfinity services. Not sure if other modems do or not (probably depends on where the bug is). The first thing to do is check what firmware version your modem currently has. Firmware Version: 1.1.2. In this case the source is your modem manufacturers website. Does Your Modem Affect Your Internet Speed? Press question mark to learn the rest of the keyboard shortcuts. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? Computer operating systems no longer updated. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. Thread . Setup is fast and easy with our Quick Start guide. Now that Ive described how your modem should be upgraded, lets take a look at the downside. So how do you update your modems firmware? Compatible ISPs include Xfinity, Cox, Spectrum, Charter, Time Warner, and Brighthouse. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . I actually think my firmware might be okay. Downstream and upstream channels play a significant role in the speed of your downloads and uploads. Especially if you have an internet plan with a smaller ISP. As a side note: Netgear also makes one of the best 802.11.ax routers available. How to update MOTOROLA MB8600: First, you need to download firmware from the official website of your router manufacturer. If you can't find the problem the only thing you can do is have a Comcast premise tech out to take a look. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. How to Update Modem Firmware: A Complete Guide. It includes 1 open Ethernet GigE LAN port. Depending upon where you live, you might have a few different ISPs to choose from. Look for a modem that has a Quick Start installation guide to get you up and running. Top actual speed is just under 1Gbps without bonding, just under 2Gbps with 2 bonded ports. Supporting the only standard that can deliver speeds over 1 Gbps/sec, this DOCSIS 3.1 Cable Modem has been approved for all multi-Gigabit speed tiers by Comcast Xfinity. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. Plus, it has two 1-Gigabit Ethernet ports! Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. But it keeps happening. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. Click to enlarge. Signal strength is also worth considering. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. Connecting to a Coax Cable. Hi new member here can you please message me if you still have it, thank you. So how do you go about confirming that you have the most updated version of firmware on your modem? The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. It supports OFDM, a digital data encoding method that reduces latency in DOCSIS 3.1 devices. Question Restore stock firmware for Archer . The Knowledge Base provided a list of the latest firmware for all of Netgears modems. Lets looks at it from an ISPs perspective. Restarts of router between each change. I just had to deal with this issue over the last few days. Your email address will not be published. It is a certificate that Motorola/Zoom never had signed by a public certificate authority. It also features fast activation for the most popular internet service providers. I appreciate you sharing your logs. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. Create an account to follow your favorite communities and start taking part in conversations. Dont worry if youre not sure what your modems IP address is. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. The Netgear CM1000-1AZNAS was the companys first commercially available gigabit modem, and you may stand to save some money opting for this model instead of its nearly identical predecessor. New phone because the iOS or android update has list of old phones that won't work with it. Generally, when you sign up for internet, your provider will give you the option to rent a modem thats proven to work on its service. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Compatible services: Comcast Xfinity, Cox, SpectrumMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 4. Then, press on Choose file and pick downloaded Firmware. The modem address still shows the connection to my modem as HTTPS "unsecured.". I know I am being overly fastidious but I would like it if I can access the modem from any of my browsers. COPYRIGHT THE E.W. The issue may not occur on Chrome or other browsers. Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. If its out of date, it should update automatically as long as the ISP has issued the firmware update. If you rent from your cable company, theyll likely set up your modem. This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. Its your job to make sure that your ISP is updating your modems firmware. . Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. Be sure the CAT# LAN cable between the modem and RBR is of good quality. It wasnt a modem issue. Office Products, Office Furniture, Computers, Software & Consumer Electronics . If you dont have these default values listed on your modem, you can most likely find them online. When your modem receives the update, itll automatically install it. Our experienced USA-based support specialists are ready to help. 1 - 4 of 4 Posts . If you are looking for a gigabit-compatible modem-router combo to fully upgrade your home wireless network, then the Nighthawk C7800 is a surefire way to reach the max speeds available in your neighborhood. The bottom line here is that you want your modem to get firmware updates when they become available. Suggestions please folks ? The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. That is why I shelled out $190 for next gen modem right away to not buy twice. 3 months later, this is still a problem. There are 3 additional Ethernet GigE LAN ports masked behind a label. Hello, @TerryO44. This eliminates WiFi as a source of lag or internet latency for that one device, which is often useful for online gaming. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. Before we get into that, lets break down how the modem update process happens. That is the exclusive reason why you would pay the extra amount for the CM1150V over the CM1200. I have defaulted both router and modem, turned off LAG on modem, to no avail. See all 38 - listings for . I just bought this modem at Target last year. Until then, it is future-proofing and you will only get 1 Gbps up and down. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Save my name, email, and website in this browser for the next time I comment. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. You arent responsible for updating your modem. I live in Arizona and my Motorola MB8600 cable modem had firmware version 8600-18.2.9 for over a year. I'm glad this posting was useful to you! I called Comcast Tech Support who said issue is with my router. Com-crap compatibility site says "not supported due to fliters??" This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. With a Gigabit router in your network, the MB8600 delivers flawless video streaming, gaming, and web browsing over wireless. Similar to your modems default IP address, you should be able to find the default username and password for your make and model as well. The modem supports link aggregation, allowing you to connect both ethernet ports to one source to achieve the aforementioned 2 Gbps transfer speeds. You might review Internet Troubleshooting Tips if you haven't already. Motorola MB8600 vs Netgear CM1000: The comparison between the best DOCSIS 3.1 modems for maximum speed approved by Comcast Xfinity gigabit, cox and more. Signal is toast. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. Another thing to keep in mind is that checking and testing modem updates costs your ISP money. Its range is fairly solid and it has a mostly complete feature set. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. It features some of the latest specifications and all that at a much lower price than . Modem firmware is latest. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. All was good until modem firmware was updated. I cant say it enough. And without having to rent any gear. If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. If your modem says it has an old firmware version, the first thing to try is to reboot your modem. Overheating can be an issue with any electronic equipment. Description. Especially today with everyone emailing, banking, and shopping online, you want to make sure your internet connection is as secure as possible. Just changing the password away from the default goes a long way towards making your modem more secure. Those reflect the quality of the RF signal from Comcast, not what's going on at the Ethernet port. I haven't got a notice of any sort though. Save Share. . Its list of compatible ISPs is respectable, though a little smaller than that of the Arris modem. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Whats bad about your ISP updating your modem for you? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Firmware for your Motorola modem is generally applied by your Internet . It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. The built-in router can only support 3.2 Gbps. Are Ethernet Cables Backwards Compatible? They may not have a budget for testing that other, larger ISPs have. I had to warranty the same model for the same reason a year ago. Rick Deckard over 2 years ago. How do you know what the default values are? 94 Expert Rating. But buying a modem can be overwhelming if youve never shopped for one before. First time xfinity was able to get it back up and running. As a result, all ISPs dont update modems like they should. /* Add your own Mailchimp form style overrides in your site stylesheet or in this style block. But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. Sometimes they wont update your firmware at all. It seems like a pretty easy process. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. Thisll bring you to your modems login page. It was never valid in the first place. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. And I'm not BUYING nothin or changing NOTHIN. Press J to jump to the feed. DWYM is your trusted product review source. Sign In | Customer Service | Order Tracking. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. While many modems stand vertically, others are built to set horizontally. The Nighthawk C7800 is about comparable to Netgears Nighthawk CM1200 router, so if you already have some beefy Netgear tri-band router, then the CM1200 is the better value purchase. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. Find more Netgear Nighthawk CM1200 information and reviews here. to Gigabit on my lunch break, and later swapped out my Arris SB6183 for the 8600. If you wish to use your own modem, and it is not the recommended 3.1 DOCSIS modem you can use DOCSIS 3.0 with 32 downstream channels, however, to receive the following speeds, please note the limitations on performance for non 3.1 DOCSIS modems:. It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. Most likely will need a tech to figure out where the breakdown is happening. The MB8600 certificate isn't expired. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications. MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. Even if it says your modem is compatible, it may be worth calling since you may have an internet tier that wasnt available when the modem was put on the market. Find more Netgear CM1000-1AZNAS information and reviews here. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. To unleash your ultra-fast gigabit Internet plan, you need one of the best DOCSIS 3.1 modems. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. Both support link aggregation. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. Legit question, but why would anyone care about this? If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? Approved for Comcast Xfinity, Cox, and Charter Spectrum services, only. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. Re:WAN LAG on tp-link router. Rumors were going for more than a year that at some point old modems will be excluded from support. All was ok until modem firmware was upgraded. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. With all the comments that I am reading about updating the firmware through my ISP (SPECTRUM), it sounds daunting. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. All of that looks pretty good. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } By renting, youre always ready for these upgrades without having to worry about wasting money. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. That was the goal. Setting up this modem is as easy as the next. This modem has five status-reporting LEDs that are easy to read and help immensely in troubleshooting. The modem does not indicate that the WAN ports are linked (LAN light flashing green). From there, its your ISPs job to make sure your modem gets updated. If you look at both their features, you'll find they are almost the same. This cable modem is backward compatible with 32x8 DOCSIS 3.0. Guess Ill buy another to replace this one next. Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. Comcast Radom Disconnects . . When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. Would love your thoughts, please comment. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. When you restart your modem, it runs through multiple checks when it powers up. The closest competitor to the MB8611 model is its predecessor, the MB8600. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Motorola MB7420 16x4 Cable Modem; . Anyone else having issues? In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Can't handle the speeds that other routers can. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. Create an account to follow your favorite communities and start taking part in conversations. Thats because the manufacturer builds your modem with the firmware embedded on a computer chip in the device. The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. No firmware available for prior update. If you had an xfinity modem they just would have swapped it out. What can you do? For gigabit internet plans. Their bonehead compatibility department doesn't acknowledge the existence of Link Aggregation. This technology is the preferred standard of cable providers. As a reminder, my modem is a Netgear CM600 modem. SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers . it's still supported, just checked their website! Note: Your computer must be connected to your . It took a total about . By updating your modems firmware, youre improving both the security and performance of your modem. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . Your email address will not be published. The good news is, youre not responsible for updating your modems firmware. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Build it Look for a modem that doesnt have the lags seen with comparable modems from other brands. Its performance is capped at 1 Gbps and it cannot support multi-gig plans. Free shipping. On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. This is why buying a third party modem isn't always a great solution despite being cheaper in the long run. And while all of its features dont work with the current state of wireless service in the US, this is by the far the most future-proof option around. It's throwing a compatibility error because Xfinity believes any modem with only 1 gig ports isn't compatible with higher tiers when it isn't true at all. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. In this post Ill break down everything you need to know about updating your modem. Download speed has gone from 1.4 tb average to 500mb. They are only for link aggregation. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. You still need to check to make sure your modem is being updated. If you call your ISP you can get a status of the firmware update. In my case, my modems firmware matches the latest version released by the manufacturer. --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. Upgraded my internet from Blast! If you have a different provider, check with them before buying this router. I ordered a new MB8600 cable modem, which arrived a week later. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. To give simultaneous Internet access to many devices . Browse our product & service portfolio to find the right solution for your team. Owning your own modem often saves $156 per year in cable modem rental charges. I'm not sure where to take it from here. Ultra Fast DOCSIS 3.1 Cable Modem; . Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. When I upgraded to gig I got the Arris SB8200 and it was getting like sub 100Mbps speeds until they pushed out the correct gigabit boot config. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. I use xfinity with my own Motorola MB8611 modem. The next step is to see what version of firmware is installed on your device. If your current ISP wont update your modem, maybe theres another one that will. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. Feb 21, 2019 . This section says that firmware upgrades are provided by the ISP. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. The bottom line is that there could be thousands of different modems connected to a given ISP. Thanks for the replies. With an ethernet port present, this modem allows you to plug in one device to achieve a direct, cabled connection to the internet. MB8600 features low latency, for the fast response needed for many interactive games. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. Description. No question is too small, but please be sure to read the rules and [posting guidelines](https://www.reddit.com/r/HomeNetworking/comments/3hvyg0/rhomenetworking_posting_guidelines_and_helpful/) before asking for help. I have defaulted both router and modem, turned off LAG on modem, to no avail. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. This means that my ISP is updating my modem like they should. When it comes to updating your modem, theres good news and bad news. As a result, theres no further action at this point. F. O*****. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. Press question mark to learn the rest of the keyboard shortcuts. The action you just performed triggered the security solution. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. The issue may not occur on Chrome or other browsers. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. I just need to check back in a few months to see if a newer version of firmware has been released. ARRIS Surfboard SB8200 is a comparable model. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. I would advise taking one of two actions. Where does Motorola MB8611 stand as compared to Motorola MB8600? As you can see, depending upon your ISP you may have a different version of firmware. Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet.
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